Customer pays online
The customer schedules payment through their bank.
eLockbox Pro
From bank bill pay
to your bank. Electronically.
Replace mailed checks and manual posting with fast electronic delivery, detailed reporting, and a daily import file.
Scroll to follow the payment ↓
The hidden paper problem
A digital payment shouldn't create a paper trail.
When a customer uses their bank's online bill-pay feature, the bank may generate and mail a physical check—adding time and manual steps to a process the customer believes is already electronic.
01
Four-to-six-day mail lag
Customers may not realize when the utility will actually receive payment.
Customers may not realize when the utility will actually receive payment.
02
Opening and posting
Staff time is spent processing payments by hand.
Staff time is spent processing payments by hand.
03
Account-number exceptions
Incorrect references create research, delays, and repeat work.
Incorrect references create research, delays, and repeat work.
One connected flow
Follow the payment.
eLockbox Pro connects the customer's online action to your bank account and billing workflow.
Bank sends electronically
Payment information moves through the bill-pay network.
Funds are deposited
Your utility's bank receives the electronic deposit.
Details are reported
Your team receives a clear transaction report.
Payments are posted
A daily file imports transactions into your billing software.
The operational payoff
Less paper. Less delay. Less rework.
Electronic reach
Fiserv and Mastercard RPPS connections can cover approximately 95% of bank check payments.
Funds availability
In most cases, funds are available the day after the customer schedules payment.
Manual posts
Daily posting files are prepared for import into your billing software.
Built-in exception handling
Wrong account number today. Corrected automatically next time.
Your staff can update a customer's account number in the eLockbox Pro portal. The filter recognizes and corrects that reference on future payments before the file reaches you.
Account correction
Incoming reference8472-19X
Utility account8472-194 ✓
Future matchSaved
Easy to set up. Easy to use.
Ready to move bank bill-pay beyond paper?
Let’s discuss your current payment volume, billing software, and the path to electronic delivery.
Email Brad DavisCall 615-339-3026eLockbox Pro is a service of Mid-South Imaging. Network coverage and settlement timing depend on participating providers and transaction conditions.